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You work for a (law or consulting) firm that has been retained by Delta Airlines in January 2020.
Your boss has asked you to review the attached articles from The NY Times and others and write an analysis for Delta regarding whether and what type of apology would be appropriate. Your recommendation should include the content of the message with an explanation of various options and why you decided on the message you are recommending and how the message should be communicated.
Your boss has insisted that you limit your analysis and discussion to the attached information.


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