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  1.  Emotional intelligence    


    What are ‘emotions?


Subject Psychology Pages 8 Style APA


  1. What are ‘emotions?

Emotions are feelings or experiences, both positive and negative. They include thoughts, various propensities to act, biological and physiological states. the results of emotions involve changes in behaviour, physiology, and cognition.

  1. Explain the five primary emotions

Such emotions are usually the first responses of the body and are easy to be identified. They include happiness, sadness, anger, surprise, fear, and disgust. Pleasure is felt when one gains a valuable thing or when things work out well, while sorrow is felt when one has lost a helpful thing. Anger is a bad feeling that people think when they are blocked from accessing something or when someone gets in their way. Surprise is felt when something unexpected happens. In comparison, fear refers to a potential threat that can be either psychological or physical. Finally, Disgust refers to the violation of rules or just when someone is offensive.

  1. How did the human brain develop?

The development of the human brain started from the bottom upwards. The higher centres developed to elaborate the lower and more ancient parts. Human beings’ brains are three times that of the closest primates, with the brainstem being the most primitive part found in all animals having a system more than a minimal nervous. This root brain is responsible for regulating primary life functions such as breathing, movements, and reactions that have been stereotyped. After the primitive root comes to the emotional centres, then the thinking brain emerged million years later.

  1. Explain the role that the amygdala plays in the ‘emotional hijacking’ of humans.

The hijacking in the human brain starts from the amygdala, a centre within the limbic brain. When information passing through ears or eyes reaches the thalamus, it is sent to the amygdala, automatically responding against the threat. It sends out signals, releasing hormones associated with stress that prepares the body to face the fight.


  1. What do you understand by the term ‘Emotional Intelligence’?

Emotional intelligence refers to the ability to understand one’s emotions, use both self and surrounding people. This understanding and management of emotions should be positive such that it would help one relieve stress, communicate better, have empathy towards other people, resolve conflicts and overcome challenges (Cary et al., 1998). A person with this ability can effectively identify one’s own emotions and recognize them and other people.

  1. Can a person’s Emotional Intelligence ability be tested? How?

An individual’s ability for Emotional Intelligence is tested mainly through self-judgments. Three primary ways are used to perform this measurement. They include self-report, reports of others and capacity measures. Self-judgments may involve one asking themselves questions like, “I understand my emotions well,” or “I often find it difficult to show my affection to people around me.” When questionnaires are used to measure such EL ability, thorough insight into a person’s mental state must be done concerning accurate feedback.

  1. Do you believe ‘Emotional Intelligence is as important as ‘IQ’? Give reasons for your answer.

I believe Emotional Intelligence is more crucial than IQ. EL determines a person’s ability to manage their relationships and feelings, and people with EL can have better social skills. Emotional Intelligence enables one to develop an ability to judge and better respond to people close to them. On the other hand, IQ only measures a person’s Intelligence possibility, which does not directly relate to the current intelligence. Having a high IQ still requires one to be creative and friendly enough; otherwise, one cannot succeed with less determination.

  1. What is the difference between Mayer-Salovey’s model of EI compared to Goleman’s model of EI?

Mayer-Salovey’s model of EI is Ability-based. Their proposal of this approach was based on the idea of humans having innate emotional intelligence, a measurable ability that is improved. The model has four branches: perception of emotions, assimilation, emotional understanding, and management. On the other hand, Goleman’s model of EI is a mixed one. His proposal of this model was based on the idea that Emotional Intelligence requires personality and cognitive ability elements (“Druskat & Wolff,” n.d.). He emphasizes emotional self-awareness, empathy, self-control, managing conflict, solving problems, and leadership.

  1. What do you understand by ‘self-awareness’according to Goleman’s model of EI? Why is it important?

Self-awareness refers to the state of knowing one’s mood and thoughts about the mindset. Such awareness could be either non-reactive or non-judgmental to one’s inner state of mind. However, it could influence the conscious action causing one to act on own feelings or not function or even let go of the emotions (“Daus & Cage,” n.d.).

  1. List at least six strategies you can use to improve your self-awareness?
  • Regularly carrying out reflective self-assessment and intra-personal communication.
  • Reflecting on my emotions and thinking if I am being affected by the moods and views of other people, blaming others, trying to be perfect or thinking negatively and predicting negative results and the like.
  • Studying my behaviour in various situations.
  • Observing my behavioural patterns
  • Determining how I respond to different situations
  • Developing relationships between my reactions and the nature of different situations
  • Labelling my emotions and feelings
  • Regularly carrying out reflective exercises while remaining self-observant.
  1. Why is self-regulation an essential component of Emotional Intelligence?

Self-regulation enables one to manage themselves, their emotions and the inner resources towards having good emotional intelligence. The ability to regulate oneself means that one can understand and value themselves, drawing on their resources necessary for entirely and thoroughly relating with others.



  1. What can you do to control the following?
    1. Extreme anger or rage:

Anger can be controlled by de-escalating it and finding ways of distracting it, like taking a long walk, deep breaths, or doing exercises. Self-awareness can better manage anger as it enables one to catch angry thoughts as they emerge, writing them down. One would challenge and criticize those thoughts by rationally explaining the cause and triggers of anger.

  1. The feeling of anxiety:

Relation methods help stop worrying but questioning and challenging the root causes of the worries facilitates better management of negative thinking. Listening to music, eating well and reducing alcohol use also helps control anxiety.

  1. Melancholy (sad mood)

Sadness is controlled by using distractions, including special treats and exercises and completing activities that help improve one’s mood. Having positive attitudes towards things or cognitive reframing also helps counter sadness.

  1. Explain the three motivational competencies identified in Goleman’s EI Competency Framework?

Achievement drive is a motivational competency that involves the strive to improve standards of excelling. Having this competency facilitates a high drive to achieve one’s ideals and objectives, set SMART goals, taking calculated risks, and improving one’s performance.

Commitment as a motivational competency means that people can sacrifice to achieve the goals of an organization. They can also find a sense of purpose in the large mission and utilize the core values to make decisions and clarify choices(AlHashemi & Tzudiker, 2011). Finally, this group of people is active in seeking out opportunities to fulfil the group’s mission.

The initiative is the ability to act on opportunities readily. Having this competency enables one to pursue organizational goals beyond the requirements and be flexible enough to change rules to facilitate goals regardless of the situation. 


  1. What can you do to develop your skills of empathy so you can read emotions accurately?

To improve empathy and recognize others’ feelings, I would perform the following practices:  I would be extremely self-aware because the information of empathetic my feelings enable me to read others. I would practice understanding by frequently visualization myself in others’ condition in my surroundings and effort to reason the system they would use. I would also calculate the influence of my engagements on others by placing myself in their situation. I would claim how an individual would feel if some conditions are applied to them.  I would be reluctant to react to their perceptions but keenly analyze the emotions first before presenting mine.  I would pay attention to note helpful information concerning the views of the other people.  I will try to be patient with people’s perceptions to enable them to put forth their thoughts and then make a wholesome conclusion.

  1. What traits would you associate with a person with strong ‘social competencies in the context of Emotional Intelligence?

Influence: people can influence other people through their abilities because their skills are extraordinary. They are people who can be listened to by the masses hence have the support of others (“Walk the talk: Bringing spirituality to workplace through transformational leadership and emotional intelligence in higher education institutions,” 2019).

Communication: They can adequately convey the information and be well understood. They understand the fears and the worries of the people they speak to and address the right audience. They are also good listeners who can get the information and interpret the data well.

Conflict management: these people can resolve the conflicting situation and try to find the solution independently. They can mediate and bring all the conflicting parties to an amicable understanding.

Change catalyst: Starting or management of change among the people. The people have the competence to recognize the essentiality of change and eliminate barriers. Additionally, they experiment with the position quo to admit the essential for change.  They motivate others to embrace the change (Murray, 1998).


  1. Explain the Key elements between emotionally compelling people and the attainment of business objectives.

EI helps achieve business objectives because it determines how administrators ‘feel’ is a beneficial display and analyst of organizational presentation. It also affects how an organization squad feels and directly influences a corporation’s income (Mohla, 2015).  A group’s disposition can change melodramatically founded on ‘emotional contagion and consequently straight influence performance. Emotional infection is neither bright nor stupid. It is a planned bid of expressive contagion that creates a portion of the range of an ‘enthusiastically intelligent’ boss. Some sad tempers help people’s reason more deeply, efficiently, and happy, generating creative and innovative arguments. Emotions affect the decision, job consummation, assistingbehaviour, critical delinquent resolving, and choice making.  A passionately intelligent boss uses the awareness approximately emotions logically to suit the job’s requirements at hand.  Victory in attaining the company’s objects is uncomprehended without analytically studying and sympathetic to the social situation inside which they operate. Some global front-runners must attempt to complement their administration styles in the various cultural environments by exhausting the opposite conduct in the consistent cultural setting. Furthermore, EI, chiefly social capability, is critical in effective working in worldwide surroundings.

  1. Explain how you can use Emotional Intelligence to communicate effectively with a diverse workforce with varying cultural expressions of emotion.

I would use my skills to unite the workforce by speaking on the need to have joint efforts. I would also manage my emotions while dealing with the people to ensure proper decision-making and use polite language to promote cohesion among the workforce.  I will ensure that I have the right communication skills to enhance my ability to articulate the organization’s vision and mission (Murray, 1998). I will ensure that I am given support in the leading process by involving them in the leadership process.


  1. How can you use Emotional Intelligence to build effective workplace relationships? Refer to Goleman’s Emotional Competencies model in your response.

I will perform research in exercise and growth, sporting consciousness, and behaviour proposes that it is likely to improve the performance at the workplace. I would also be able to accomplish my emotions while dealing with the workers to ensure proper choice making and use polite language to promote cohesion.


















    Appendix A:

    Communication Plan for an Inpatient Unit to Evaluate the Impact of Transformational Leadership Style Compared to Other Leader Styles such as Bureaucratic and Laissez-Faire Leadership in Nurse Engagement, Retention, and Team Member Satisfaction Over the Course of One Year

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