select a company with which you are familiar, preferably one where
you have been employed, and consider a process within that company that could be
improved. This could be a business process, a manufacturing process, a distribution
process, or a service process that you have observed or been involved with during your
career.
Prepare a recommended process improvement proposal that incorporates tools
and methods learned in this course.
In this paper:
• Describe the company and how the selected process fits into the overall
framework of the company.
• Create a step-by-step description of the current process incorporating a
process flow chart.
• Analyze the current process for inefficiencies.
• Develop a process improvement recommendation including a detailed plan
incorporating business process engineering theory and including
benchmarking the reengineered process to a close business competitor.
• The process should be
o designed to be more efficient,
o using appropriate tools and methods learned throughout the course,
including capacity utilization improvements and statistical quality control
models.
• Explain possible challenges in implementing the process changes.
• Assess the expected benefits of the improved process and the potential
benefits.
