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Focus on Optimizing Service Productivity
A labor force that worked on-site for decades shifted to remote during the pandemic and lockdowns. Industries and companies had mixed success with the work-from-home model. As the variants are winding down, some organizations are bringing back workers while others opted to permanently move to off-site employment. In many cases, the steady or improved worker productivity left the door open for staff to work from anywhere in the world. Let’s look at service productivity over time and the effects of COVID-19.
Session Long Project 1 Resources
Productivity In A Service Economy (2022)
Why Hasn’t Technology Lead to More Productivity Improvement? (2022)
Productivity Gains Will Outlast the Pandemic (2022)
The Rise Of Productivity As A Service In The Coworking Model (2021)
Impacts of the COVID-19 pandemic on productivity growth in Canada (2021)
Service Productivity
Use the DATA AND SCENARIOS file for this assignment.
The course spreadsheet located in Case 1 contains an assigned service industry that will be the focus of this SLP.
Using data from recent labor productivity, unit labor costs, and related data, complete the table.
Add Assigned Service Industry
Recent labor productivity, unit labor costs, and related data
Employment (thousands)
Percent change:
INSERT YEARS Labor productivity
Unit labor costs
Hours worked
Labor compensation
Source: U.S. Bureau of Labor Statistics
After adding data to the table based on the assigned service industry, provide a brief written description of the table’s contents.
Using the BLS data link below (plus the specified tables) and other resources, research the assigned service industry from a productivity standpoint.
Average annual percent change in productivity
• 1-year change in productivity
• Average annual percentage change in productivity
• Percentage change in productivity by select periods (2 most recent)
Describe what was happening in the assigned service industry during the reporting period. Find a balance between explanations, data, and statistics provided. You must decide what information should be included in this section. Include an industry-specific application for a productivity trend. (Research Support Required – look for articles no more than 3 years old). This section must be 1 page in length.
Effects of the Pandemic on Service Productivity
Continue working with the assigned service industry, and research the effects of the pandemic. Discuss trends, issues, and best practices for optimizing service productivity in the industry. (Research Support Required- look for articles no more than 3 years old). This section must be 1 page in length.

No quotations are permitted in this paper. Since you are engaging in research, cite and reference the sources in APA format. NOTE: failure to use research with accompanying citations to support content will result in reduced scoring “Level 2-Developing” across the grading rubric. This is a professional paper, not a personal one based on feelings. It must be written in the third person. This means words like “I,” “we,” and “you” are not appropriate.

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