Navigating conflict is an essential skill for human service professionals. Read the below articles and view the short video.
Managing resistant clients – Counseling Today
https://www.crisisprevention.com/Blog/CPI-s-Top-10-De-Escalation-Tips-Revisited
CPI’s Top 10 De-Escalation Tips
https://www.crisisprevention.com/Blog/CPI-s-Top-10-De-Escalation-Tips-Revisited
Answer the following questions:
What may cause a client to become resistant?
Discuss the Top 10 De-escalation Tips that you have used in the past when managing conflict. Did you feel you were effective?
How can you use the de-escalation tips when managing resistant clients?
