Read the Fat Angelo’s Italian Restaurant case study located in the Case Study folder. This is a team exercise. You will compile your answers in a Microsoft Word document following APA writing standards.
1) Summarize the problem identified in the case study.
2) Using the data provided in the case and the information in the exhibits provided at the end of the case:
a) Quantify the lost revenue due to customers balking.
b) Identify potential bottlenecks to turning tables more rapidly.
c) Calculate the customer wait time for each time period – See Exhibit 4.
d) Calculate the impact of balking customers on Fat Angelo’s bottom line (This is different that the lost revenue you noted in 2a).
e) Evaluate the impacts of the Groupon and early-bird discounts.
f) Perform a break-even analysis for the Groupon option.
g) Would you recommend that Douglas utilize Groupon to address his problem? Explain your answer.
h) What recommendations would you provide Douglas to enhance the customer waiting experience? Justify your recommendations.
