Everyone has likely had some experience with a customer service representative who was engaged and, unfortunately, with at least one who was disengaged. Reflect on those experiences as you create a post in which you respond to the following questions:
1. Without naming the company, Describe a time when you interacted with an ENGAGED employee. When you interacted with an engaged customer service representative.
How did it make you feel about the brand?
What did the person do that demonstrated engagement?
How did it feel when you walked away from the experience?
2. Without naming the company, Describe a time when you interacted with a DISENGAGED employee. When you interacted with a disengaged customer service representative,
How did it make you feel about the brand?
What did the person do that demonstrated DISENGAGEMENT?
How did it feel when you walked away from the experience?
How were the two interactions different?
How did they influence your choices as a consumer or customer?
Sample Solution
Sample Solution
Friedman has said that Hong Kong has a Laissez-faire economy because government economic spending in Hong Kong is at most 15 percent of the national income (1998). Laissez-faire is French for “let it do”. In relation to economics, Laissez-faire refers to minimal interference in economics by governments. Hong Kong is very close to having a laissez-faire economy, which has its benefits. Hong Kong is very small in size, and therefore has very few natural resources; despite this, Hong Kong’s economy is booming. Its gross domestic product, GDP, per capita is the 17th highest in the world, at $61, 400 (The World Factbook, 2017). A high GDP per capita indicates a high standard of living because there is a large amount of economic output per person. The higher the GDP per capita is, the more likely it is that the public is satisfied with their country, which subsequently leads to a lower likelihood of political uprisings.
Unlike Marx’s theory that capitalism is only a stage that is overthrown by people who seek out communism after their dissatisfaction with capitalism, the Soviet Union was dissolved because people were unhappy with the communist system. The non-competitive nature of communism has negative implications on all tiers. The working class knows they are guaranteed the same benefits regardless of how much work they’re doing, and how well they’re doing it. The room for economic growth is minimal. At a higher level, there is no competition between firms, which causes a stagnation. No economic growth leads to unhappiness, which leads to political backlash, and revolutions.
