Answer

Addressing Conflict

            Apple Incorporation is an international company that manufactures electronic equipment including smartphones, computers, and software. Recently, the company has been faced with internal conflict where it has failed to safeguard its employees despite the devastating suicides experienced in 2010. From the workers’ perspective, Apple Incorporation has poor working conditions and many of their colleagues have threatened to commit suicide due to poor working conditions and long working hours.  Nonetheless, the company’s top management has rubbished such claims and argued that the organization has created favorable environment for all its customers and workers.

As the person in authority, I would maintain and promote fair and productive work environment for all employees by encouraging workers, stakeholders and top management to maintain and use open communications to stimulate and maintain human and civil workplace. Similarly, there is need to implement mechanisms to promote effective management and resolution of conflicts within workplace. As suggested by Plocharczyk (2007), any complaint that a worker raises will be solved immediately or at the earliest opportunity through informal or formal procedures. Moreover, I would engage those under my leadership by encouraging them to submit their contributions or views towards management or running of the company. Through this, the workers will be inspired to execute their responsibilities and duties thus improving the success of the organization and team. Addressing the problems head on helps resolve conflicts that are likely to emerge in the daily running of the organization. Hitt, Miller and Colella (2011) noted that effective resolution of these conflicts will allow Apple Incorporation to maintain its sustainability and performance thereby promoting the needed positive results for the organization.

            When volunteers and employees get into a dispute, they should communicate openly by first establishing causes and of the dispute and agreeing on the nature of the disagreement. After that, a common goal should be formulated for both parties so that employees and volunteers can agree on the desired outcome of the dispute. The employees and volunteers can then discuss ways of meeting the established goal. Here, they can establish whether the dispute will be resolved through conference or facilitated meetings where a staff relations professional or volunteer professional can handle the dispute with the top leadership or fellow volunteer or coworker directly or arranging a meeting with all the concerned parties (Boies, Fiset, & Gill, 2015). Afterward, volunteers and employees should establish barriers to the common goal and agree on the most appropriate strategy to resolve the dispute. Lastly, the volunteers and employees should acknowledge the agreed resolutions and establish the roles that each party will play in the resolution.

In conclusion, As long as Apple Incorporation will continue to operate, it will continue to experience conflict. Thus, it should create a favorable environment free from conflict or that where conflict can be resolved immediately.