QUESTION
Instructions
Many law enforcement agencies are facing an increasingly problematic shortage of police officers due to management difficulties that have been worsened by the existing police subculture, politics, power struggles, and organizational conflicts.
Problems at the CVPD
You are a recruitment officer at the Centervale Police Department (CVPD). There is a new problem being faced by your police department and those around the country. However, the problem seems to be more pronounced in the CVPD. There seems to be a huge difficulty in recruiting new officers. This is because there are very few applicants for the job and a large number of vacancies. This has never happened before.
It appears as though officers are reluctant to join the CVPD. LA has a high rate of crime and not enough staff to control the crime. The superintendent of the CVPD appointed a research team to find out why individuals were opposed to joining the CVPD. This is what the team found:
In an effort to restructure the police force, there is a sudden absence of well-defined roles. New members of the department are confused about the roles they are required to play. Most of the time, there is too much work pressure because they are required to perform functions beyond their expertise. Sometimes, there is no work at all. This causes low morale and low job satisfaction within the employees.
Another significant finding of the research done was that there is an abuse of power in the police force. Recent employees have reported that the sergeants tend to misuse the power they have. Not only do they expect the new employees to obey them blindly, but they also make unfair demands. For instance, three new police officers were put on night patrol duty for three months. During these three months, they were made to do 72 hour shifts on many occasions.
A very crucial finding was that the new employees who have joined the police force as part of the family tradition are disillusioned with the changes in policing. They are not prepared for the new attitude toward policing and the new policies that have developed.
For this assignment you are the recruitment officer in the Centervale Police Department (CVPD), you have been given the responsibility of helping CVPD solve the problem mentioned above. The empty positions in the department need to be filled as soon as possible. To do this, changes have to take place within the organization.
You have to come up with a plan to solve the problem. You need to conduct an analysis and present a report. Your analysis and conclusions should focus on solving the recruitment problems in the CVPD. Your analysis should explore how the CVPD posts can be filled with new and aspiring police officers. In your analytical report, include the following:
1. What strategies for socialization would you implement to increase the probability of new recruits joining the CVPD?
2. What problems would you anticipate with the proper socialization of the new employees?
3. How would you prepare the department to deal with these problems?
4. What types of power would you attempt to implement within the CVPD to improve the administration of the police department?
5. Why would you choose these types of power over others?
6. What strategies would you put in place to control the effect of politics on the CVPD?
7. What plans would you put in place to reduce the intraorganziational and interorganizational conflict in the CVPD?
8. How would you ascertain that the right types of conflict behavior were used in specific conflict situations?
9. What process and structural interventions would you implement?
Support your analysis by citing creditable sources, theories, and arguments. Submit your response in an 7 page Microsoft Word document to the Submissions Area by the due date assigned. Name your document SU_MCJ6001_W3_A2_LastName_FirstInitial.doc. Cite sources in APA format on a separate page.
Types of Power
When an entity is seen as having expert knowledge which then gets accepted as common knowledge, it
has power. According to research done by French and Raven, power has ve bases:
Legitimate Power is formal authority delegated to the holder of the position. For instance,
legitimate power is held by the Superintendent of a police force.
Referent Power means the power or ability of individuals to persuade and inuence others. It’s
based on the charisma and interpersonal skills of the power holder. For instance, in a group of
inmates, referent power might be held by the inmate who “knows the ropes” and guides the others
in how to deal with prison guards.
Expert Power is usually highly specic and limited to the particular area in which the expert is
trained and qualied. For instance, the power a surgeon with 25 years of surgical experience has
over surgeons with a year of experience is an example of expert power.
Reward Power refers to the degree to which the individual can give others a reward of some kind
such as benets, time off, desired gifts, promotions, or increases in pay or responsibility. This is the
kind of power wielded by an employer at a workplace.
Coercive Power involves the application of negative inuences onto employees. It includes the
ability of the power holder to withdraw rewards. It’s the desire for valued rewards or the fear of
having them withheld that ensures the obedience of those under power. This power is the type of
power wielded by prison guards at a prison facility.
Power is a sensitive subject as the misuse of it can bring about extremely negative consequences for
organizations and individuals. However, power used sensibly can bring about extremely useful
developments.
Power
Power is a concept that is difcult to dene because it has so many connotations. It can be
conceptualized as a situation within a social relationship (two or more people), where there is an
opportunity to carry out one’s own will, even against resistance, and regardless of where the
opportunity arises from.
Power has been differentiated from force in that the latter is usually seen as coercion—a negative
feature. A good way to understand power is by recognizing that it is a type of inuence—intended
inuence. Also, this inuence has the ability to bring about change, through the actions of the self or
others.
Interestingly, in the analysis of power is the concept of reciprocity. A leader who wields power over his
subordinates because he controls their progress and wages is also in certain ways controlled by them.
His power is determined by how much they respect him, how hard they are willing to work, and whether
they leave or stay.
The understanding of power can be gauged from a number of theories. One such theory is the Rational
Choice Theory. According to this theory, individuals are actors who choose actions from a “choice set” in
order to accomplish goals. The incentive structure available to the actor consists of the likelihood that
certain actions will lead to certain outcomes. The belief that an actor can bring about desired outcomes
is known as outcome power.
Social power is the belief that the actor can bring about a change in the others’ incentive structures. To
the extent that these two outcomes occur, power is wielded. Another theory of power was based on
Foucault’s views. According to him, power is acting in ways that interfere with the actions of others. He
believed that there was a strong relationship between power and knowledge.
Theories of Motivation
Let’s explore some of the more helpful theories of motivation:
Traditional Theory “x”—Sigmund Freud: This theory states that people are intrinsically lazy and
unmotivated and can never really achieve anything. In order to make them work hard and be successful,
they have to be constantly coerced and cajoled into working. This is what motivation is based on.
However, this theory has been looked at rather unfavorably because it holds such a negative view of
humanity.
Theory “Y”—McGregor: This theory contradicts Freud’s theory. Theory “Y” says that people are selfmotivated
by the need to learn, evolve, and develop. It is this need that helps them be competitive in a
healthy manner but also be dedicated to the goal of constant improvement and betterment.
Hygiene/Motivator Theory—Herzberg: This theory states that people work in their own selfenlightened
interest because they achieve true ful_llment from work performance. However, people
have two types of needs. Hygiene needs are those such as supervision, interpersonal relations,
remuneration, and working conditions. Human needs are recognition, appreciation, responsibility, and
advancement. If hygiene factors are unsatisfactory, motivation is reduced, but if they are high,
motivation also rises substantially. Therefore, agreeable working conditions, consistent appreciation,
and a fair salary help ensure that you will have a highly motivated workforce.
Expectancy Theory—Victor Vroom: The basis of this theory lies in the Contingency approach of
leadership which helps link motivation to leadership. Leadership needs to be tailored to suit speci_c
situations. For instance, some workers require a lot of direction while some work best without
supervision. Similarly, with regard to motivation, it is important to reinforce workers with what they
consider important, not what the supervisor considers important. For some workers, high salary
matters, while for others, simple appreciation matters. Essentially, this theory focuses on the fact that
individual goals affect work performance and attitude toward work.
Subject | Law and governance | Pages | 5 | Style | APA |
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Answer
Addressing Recruitment Challenges at the Centerville Police Department (CVPD)
Strategies to Increase the Probability of New Recruits Joining the CVPD
In any organization, a good corporate image brought about by security plays a crucial role in attracting recruits; the CVPD deserves an implementation of public surveillance cameras that do not only reduce crime cases but also lower costs associated with them (Rao, & Nancy, 2013). Furthermore, I would introduce a job description strategy that guides and outlines each role that employees are supposed to perform (Pennell, 2010). This strategy helps in ensuring that both organization’s expectations and employees are well established and realized and that the social and communication channels are well aligned. This does not only create an enabling and conducive working environment but also brings about job satisfaction and mitigates factors that require employees to perform jobs beyond their expertise hence attractive to recruits.
On the other hand, I would also introduce strict policies and procedures that condemn both power abuse and denounce unfair demands; such policies help in streamlining the operations of the organization harmoniously (Storey, Dewan, & Freimer, 2012). I would also introduce employee grievance management procedures and amicable reporting channels and disciplinary measures against defaulters who take part in employee abuse because of their power (Braun, 2019). Additionally, I would introduce regular inspections speared headed by line managers, involve employees in the decision-making process, and ensure their feedback is given the required attention and consideration (Siegel, & Worrall, 2018). This gives employees a sense of belonging and a feeling of being valued as assets and not as tools for production.
Anticipated Problems with Proper Socialization of New Employees
Organizational socialization refers to a process of mutual adaptation by which employees learn about the new organization as they try to adjust to the abilities, skills, knowledge, goals, attitudes, behaviors, and expectations required of them for a new position or changing role in the organization (Moyson et al, 2018). It is always a lifelong process that involves inheriting factors like organizational philosophies, norms, customs, ideologies, and values necessary for forging the organization ahead in line with its policies, mission, and objectives (Livi et al., 2018). It is therefore a way by which cultural and social continuity is achieved (Kowtha, 2018); however, it comes with its problems.
One of the problems with the socialization of new employees is the adaption challenge due to different organizational philosophies, values, culture, and workforce (Alessandri et al., 2020); new employees may find that their personal convictions and values about the organization they theoretically had may be different from the prospective new organization with its pre-existing employees. There is also a problem when the expectation of the new employee meets the true and real reality of the designated job; once the new employees’ expectations are not met then some may decide to leave the organization immediately (Lapointe, Vandenberghe, & Boudrias, 2014). This could contribute to employee turnover if not well addressed and handles. Lastly, there is a metamorphosis problem that comes when new employees are demanded to work through the changes they find necessary in the new organization for it to bear positive outcomes. This means there is a challenge of being productive and coping with the pace and the desired return on investment as stipulated by the organization due to both employees’ formal and informal learning experiences (Leidner, Gonzalez, & Koch, 2018).
How to Prepare the Department to Deal With the Problems of Socialization
One of the ways to prepare the department to deal with the above-mentioned socialization problems is by creating informed orientation and induction practices for new employees and ensuring they are implemented (Acevedo, & Yancey, 2011). This gives a welcoming spirit and attitude to the new employees and helps to clear the prejudices, doubts, and different disturbing ideologies. It also helps employees to get committed, gives them a clear and vivid understanding of their roles as stipulated in their job descriptions, and assists new employees to adjust to the demands of the organizational philosophy (Caldwell, & Peters, 2018). Another way is by creating an intentional socialization process as a preparatory strategy; socialization takes time hence organization’s department should put into place several interventions to make sure that new recruits are appropriately incorporated into their new positions. This can be done through training which can be substantiated by coaching and mentorship programs that bring about job satisfaction (Meyer, & Bartels, 2017).
Another approach is by having welcoming activities in line with the mission, vision, policies, and objectives of the organization. New employees should be disposed into an atmosphere to makes them feel welcome, recognized, and appreciated by their employer (Caldwell, & Peters, 2018). Furthermore, the department should create an opportunity for new employees to understand the organizational history, its purpose, culture, and values; new employees required a connection with the organization for them to act in accordance with its mission and purpose (Smith, Peters, & Caldwell, 2016). Lastly, the department should support networking opportunities and teamwork spirit; this brings about growth in different areas and enhances employee career development (Meyer, & Bartels, 2017).
Types of Power to Improve the Administration of the Police Department Within the CVPD
Power can be hypothesized as a situation within a social engagement where there is a chance to exercise one’s own freedom even against opposition irrespective of where the chance comes from (Howarth, 2010). It is not coercion but a type of intended influence that has the ability to bring forth desired change using the actions of an individual or a group of people (Haugaard, 2010). This is so because of a rational choice theory which considers individuals as agents who can choose actions from a choice set for the intention of realizing their goals (Turaga, Howarth, & Borsuk, 2010.
One of the types of power that I would attempt to implement within CVPD to improve the administration of the police department is social power which holds the belief that the acting person can bring a difference in other people’s incentive structures (Beer, 2017). I would also bring about legitimate power which is normally delegated to the holder of the position for example held by the superintendent of a police force. Furthermore, I would bring about reward power that begets benefits such as leaves, incentives, bonuses, promotions, salary increment, and reception of both extrinsic and intrinsic desired gifts (Riasi, & Asadzadeh, 2015). In the same breath, I would bring about referent power which is persuasive and influential in nature; and lastly, I would bring about expert power which is limited to a particular area of police expertise that is not general in nature. This will help appreciate the different personalities of the police force (Howarth, 2010).
Why I Would Choose the Above Types of Power Over Others
The reasons I would choose the above types of power are; social power brings about positive influence and expounds more on the importance of respecting and complying with other people’s wishes and social norms (Beer, 2017). This enhances team spirit which is very crucial for CVDP as an organization. Legitimate power which is hierarchical in nature is a formal type of power that brings about delegation down position holders (Hofmann et al., 2017); this is very practical in the police force and brings about authenticity, and formal recognition that necessitates subordinates to comply with the authority due to the legitimacy brought about by such power (Howarth, 2010).
The reason for choosing reward power is because it is retributive in nature, it can encourage employees to work extra hard to improve productivity which in return can yield good outcome. This contributes to a positive competition which brings about mutual benefits to both employer and employees (Riasi, & Asadzadeh, 2015). Expert power is very important because it opens grounds that are persuasive and brings about positive influence to an organization’s workforce (Hofmann et al., 2017). It is also specific to an area of specialization and expertise hence will reduce the causes of conflicts that derail the CVPD operational process. Lastly, referent power is mutual and influential in character; employees are social beings who work and need each other hence such power is very crucial when it comes to working as a team (Howarth, 2010).
Strategies to Control the Effect of Politics on the CVPD
One of the strategies to put into place to control the effect of politics on the CVPD is enact clear and strict policies which should act as a modus operandi that defines how recruitment for example will be done, how crime can be dealt with, and how the abuse of power can be eradicated (EL-Hajji, M. A. (2014). This will eliminate baseless politics which are based on unverified information as policies will act as a point of reference. Another strategy would be the creation of effective channels of communication and creating and establishing structures and departments to deal with different particular issues with generalization (Uitermark, 2015). This will reduce direct contact of senior and junior employees who may feel disabused because of power factors (Zvonareva, & Horstman, 2018).
Fostering positive working relationships and a conducive working environment is another strategy to reduce politics on the CVPD (Uitermark, 2015). Positive insights geared towards employees can help mitigate and navigate the political landscape since such insights inform not only the conscience but also the legal framework put into place (Zvonareva, & Horstman, 2018). Introducing formal and informal learning processes and practices are the other strategies that bring about the change of attitude; this can be substantiated by on-the-job training and off-the-job training together with mentorship informed programs (EL-Hajji, 2014). This helps employees to stay informed politically regardless of their age, gender and affiliation.
Plans to Reduce Intra-Organizational and Inter-Organizational Conflict in the CVPD
One of the plans to reduce intra-organizational and inter-organizational conflict in the CVPD is by creating and facilitating intergroup communication and training which help to mitigate misperception of diverse employees’ personalities, skills, abilities, and motivations that are capable of contributing to conflicts when taken for granted (Holmes, 2016). Dialogue is very crucial when dealing with different groups with different backgrounds due to uncertainties and ambiguities brought about by perception (Congleton, 2015). Another plan is based on acknowledging conflict when it happens; putting measures that permit both intra-organizational and inter-organizational groups to communicate their grievances in a way that each employee comprehends the nature of the conflict (Papadonikolaki, & Wamelink, 2017).
Brainstorming solutions and developing an action plan for conflicts that happen is another plan to reduce intra-organizational and inter-organizational conflict in the CVPD. Providing conflict resolution training is another plan; this helps employees gain the expertise, skills, and necessary knowledge to aid them to resolve conflicts when they happen (Holmes, 2016). Furthermore, we have plans based on positive relationships which give them a chance to get to know their different world views and how to operate without causing conflicts (Congleton, 2015). Implementing team-building practices and activities that encourage participation is another plan which helps to improve team relationships and eradicate prejudices that could result in conflict (Papadonikolaki, & Wamelink, 2017).
How to Ascertain That the Right Types of Conflict Behavior Were Used in Specific Conflict Situations
Conflicts contribute to both positive and negative effects that come about with their own organizational consequences. To ascertain that the right types of conflict behavior were used in specific conflict situations, one may want to see if there is a diffusion of other serious conflicts generated from the pre-existing conflict that took place (Boroş et al., 2010). Conflicts can be used to moderate employees’ attitudes through the provision of competitive situations which can reduce tension (Holmes, 2016). In the same breath, positive outcomes and resolutions process that helps to reduce ambiguity and clarify facts that bring about acceptable harmonious solutions help to ascertain that the right types of conflict behavior were used in specific conflict situations (Papadonikolaki, & Wamelink, 2017).
Another approach to help in ascertaining that the right types of conflict behavior were used in specific conflict situations is when there is an increase in team cohesion, productivity, and general performance (Holmes, 2016). In conflict scenarios, the position of an opponent is normally examined negatively while group allegiance is highly reinforced resulting in an increased team effort and unity (Caldwell, & Peters, 2018). Lastly, we have a positive assessment from the parties involved which can result in a mutual and symbiotic relationship that does not forbid them from working together for the common goal of the organization and themselves as employees (Boroş et al., 2010).
The Process and Structural Interventions for Implementation
Some of the processes and structures that I would employ for this assignment include determining and establishing the barriers to the organizational common goal and having consensus on the best ways of resolving conflicts when they arise (Papadonikolaki, & Wamelink, 2017). I would also implement a continuous improvement approach and seek external support as I network to lobby for mediators, teamwork, and how best to improve employee performance (Lotich, 2020). I would also implement the accommodation strategy which is a lose and win strategy; competition, collaboration, avoidance, and a strategy that advocates for compromise where every employee involved in a conflict gains and loses through the process of negotiation (Moisoglou et al., 2014). I would equally set up a complaint process that gives employees a formal avenue to raise their issues; additionally, I would create an environment that promotes collaboration and ensures all employees are treated fairly.
References
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