Answer

1. Assignment One

   Case Study 1: 

   Read the following & answer the questions.

    

   Case Study:  Scenario You are a support worker for a residential aged care facility. Once a week, you help Mrs. Owens do some shopping. Mrs. Owen has arthritis and cannot use her fingers well. She needs help opening her purse and getting money out. She also has trouble remembering things.

    

   1. What should you do when you are helping Mrs. Owen pay for her shopping?

    

   When helping Mrs Owen pay for her shopping, I would help her open the purse

   and get the money out of the purse as she cannot use her fingers well. Besides, I

   would help her in noting down the expenses for future reference because of her poor

   memory. Also, the poor memory is most likely to affect the ability of Mrs. Owen to

        correctly account for the balance. Hence, I would help in accounting for the balance immediately after the payment of the bill.

   2. What would you need to write down?

    

   I would need to note down the date of shopping, the items purchased and their

   quantities. I would also indicate the price per item and the total cost of the items.

   Finally, I would indicate the total amount paid for the bills and the balance received

   from the payment.

    

   3. What would you need to say?

    

   I would need to explain to Mrs Owen about all the purchased items in the list and

   their quantities, their prices and total cost of all the shopping done. I would also

   attach the receipt of payment on the shopping list and explain to her how much

   balance has been received from the amount paid for the items.

    

    

    

    

    

   Case Study 2: 

   Read the following & answer the questions on the next page.

    

   Case Study:  Scenario Katrina works in a low-care home for older people. One of the older people is Bill. Bill and another resident Sally has fallen in love and started dating. Some of the residents in the facility have expressed the discomfort seeing the two them together talking and holding hands in common areas such as the kitchen and living room. Some of these residents make snide comments and stare at the couple angrily when they walk past. Bill and Sally feel that they both have done nothing inappropriate or wrong and they themselves are up In your opinion are Bill and Sally doing anything wrong? Please explain your reason.   No, Bill and Sally are doing nothing wrong. The two are adults who enjoy  autonomy of rights to make choices and at their age they need the company of each other for the emotional support given their loneliness.   What are some strategies that Katrina can use to overcome this issue/situation?   Katrina can overcome this situation by understanding the emotions of the other residents and reacting calmly to the snide comments towards the lovers. He should then engage both conflicting parties in dialogue and try to resolve the conflict by  advising the lovers how to go about their affair as well as advising the other residents    to tone down their sentiments towards the lovers.  Outline the process that Katrina can use in this situation?   Using emotional intelligence, Katrina should first engage Bill and Sally so as to understand the nature of their behaviour that upsets others and advise them appropriately. Then separately, Katrina should meet the other residents who are upset by the conduct of the lovers and engage them to understand the situation. Finally, he should bring the two conflicting parties to an understanding in a common meeting and mediate for reconciliation.   Case Study 3:  Read the following & answer the questions on the next page.   Case Study:  Scenario Sara has just returned to work having had some days off. Before long she notices the difference in the mood of the aged care facility. Jonas has contracted pneumonia and is likely to die over the next couple of days. Although Jonas has had emphysema for many years, this deterioration has happened very suddenly. All the staff members are extremely fond of Jonas, who has been a resident of the facility for eight years. He has a generous and friendly nature and a wonderful sense of humour. At times he has challenged the policies of the facility, but always with goodwill and in a constructive manner. Sara experiences a variety of strong emotions in response to Jonas’s dying. She feels sadness at the prospect of losing him, and it also brings up memories of her own father’s death.   How should the staff act towards Jonas?   The staff, led by Sarah, should determine if Jonas’ insurance has coverage for Hospice. They should then arrange and lead a team of hospice in attending to Jonas’ condition to give him the opportunity to die with dignity.   What can be done to help Sara with her previous memories of grief and loss?    Sarah needs guidance and counselling to help her overcome her previous memories of grief and the loss of Jonas. Emotional support from friends, relative and colleagues ill be significant in helping Sarah overcome the old memories of her father’s death and loss of Jonas.    Are the feelings of staff towards Jonas normal? Why/why not? ______________________________________________________________________ Yes, its normal for a person of Jonas’ character, having lived with the staff for eight years to win their favor and become fond of each other. Besides, his generosity, friendly nature and the sense of humour are socially attractive traits that could win the heart of other socially rational beings into emotional attachment. Hence, it is normal for the staff to feel a social gap in the absence as these traits that are socially attractive.   How can workers care for themselves in this type of situation? By coming together and consoling each other, the workers will be able to overcome the grief of the posited by the situation. Also, the workers can come together and share the grief of the loss by making arrangements for a decent send off of the deceased through contributions towards meeting the funeral expenses.               Assignment Two 1.  As a support worker write a short sentence on the following points in regards to recognizing and accommodation the client’s expressions of identity and sexuality. How can you gain an understanding on the identity and sexuality of a client? How can you avoid imposing you own values and attitudes regarding sexuality, ageing and disability on others? Support the person to express their sexuality. Assist the person to meet any unmet needs relating to their identity and sexuality.   ·    I would gain an understanding of my client’s identity and sexuality by conducting sexual therapy on the client. set ·    I would avoid imposing my own attitudes and values on others regarding their identity and sexuality by respecting the rights of such people to have their values and attitudes respected and by adhering to the legal framework of my job. ·    I can support the person to express his/her sexuality by encouraging them to be open and none-judgmental with their issues of personal relationships.   I would assist the person to meet unmet needs by suggesting activities the person might not have heard but might enjoy through helping them to explore and experiment with different interests.   Case Study 2 Read the following case study and answer the questions. Barry is living alone after his wife of fifty years died a few months ago. His only income is from the aged pension and because he does not cook, he buys take-away food which sometimes leaves him with insufficient money to pay the gas bill, so he often sits in the winter evenings without heating, covered by a blanket. Barry has no friends and only goes out to appointments or to buy essential items. He is an avid reader, and also spends time in his garden, but lately he has become increasingly despondent, spending long periods of time in bed, and neglecting his personal hygiene              a.      Identify some aspects of supporting Barry’s emotional well-being outside your scope of knowledge, skills and/or job role as a support worker that would require you to seek appropriate support.    I would request Barry to move into my house and stay with me because it is clear he doesn’t have a stable source of income to take good care of himself. Besides, lack of friends around Barry clearly indicates that he leads a solitude life full of loneliness. Thus, I will seek appropriate support to enable me to take good care of Barry in my house.      b.      Another care worker looks after Barry at the weekend. When you resume caring for Barry on Monday, you recognise some possible indicators of client physical abuse. What might these indicators be, and how might you report according to organisation policy and protocol?   The indicators can be unexplained bruising, open wounds, welts,  untreated injuries and poor general hygiene and weight loss. The indicators may also be helplessness and fear. To report the abuse, I would call my local trust and request to speak to the adult-protection co-ordinator. The co-ordinator will then advise me accordingly, Investigates my concern and take appropriate action to protect Barry.         c.       What are some important communication practices that you can use when working with clients from a different ethnic/cultural background? (List down 4)   ·    Ask questions about other people’s cultures, customs, and views ·    Read about other people’s cultures and histories ·    Don’t forget to care and always show caring Listen to people tell their stories   d.      List down 4 things you can do to comply with your organisation’s reporting requirements. ·    Provide clear information about the matter at hand through workplace forms ·    Follow the organization’s protocol to protect the confidentiality of the client ·    Fulfil the procedures of the organization Work within ethical and legal frameworks e.      When completing professional documentation, what are some important factors to consider?   When completing professional documentation, it is important to consider the legal implication of the documentation, the content of the document and the nature and type of document being completed. It is equally important to consider the relevance of the document portfolio to your jurisdiction and the requirements for its completion.         Understanding the celebrations and festivities with particular cultural groups assists with event planning in an Aged Care facility. Activities can be made more relevant by learning more about the background and meaning of key events, providing valuable insight into the beliefs, attitudes and values of particular cultures. Research and complete the ‘Multicultural Events Calendar’ for the current calendar year (for the 2 months listed) to include major multicultural events and celebrations in Australia. Month Date of Event Suggested Activity for Facility March (2 events) 14th-22nd Cultural Diversity Week, Victoria   21st Harmony Day   April (2 events)  4th – 11th Pesach – Passover (Jewish)        18th Sunraysia Multicultural Festival, Nowingi Place         List 4 ways of demonstrating privacy and respect according to cultural requirements. Give 4 examples.     ·    By implementing measures that protect all personal information, e.g., employing technical and administrative security and destroying or de-identifying personal information that is not required. ·    By allowing individuals to transact anonymously, e.g., collecting personal information without disclosing the identity of individuals. ·    By notifying the individual of such matters before as the collection of information before collecting any information about them. ·    By seeking consent of the individual for use or disclosure of their personal information       Complete the table below by: Listing 3 spiritual identities Providing contact details of local spiritual organizations (please research)     Cultural and spiritual identities  Contact details of local spiritual organizations Adelaide Revival Fellowship Incorporated 20 A Wigley St Largs Bay, SA Australia Adelaide Catholic Cathedral Parish 39 Wakefield St Adelaide, SA Australia Adelaide Hebrew Congregation Inc 13 Flemington St Glenside, SA Australia       Inserted: y   Inserted: r with the way the other residents are treating them.