Review pages 1–9 in Chapter 48 of the Handbook of Conflict Resolution noting levels of conflict in organizational settings.
Review pages 28–41 in the article “Psychological and Communication Processes Associated with Intergroup Conflict Resolution,” by W. G. Stephan, paying particular attention to levels of conflict.
Review pages 76–102 in Chapter 4 of The Handbook of Conflict Resolution. Reflect on the benefits and costs of conflict in situations in general and in particular.
Select an example of a conflict (with which you are familiar) that occurred at a level higher than the interpersonal level. Think about both the benefits and costs of the conflict in the situation.
Choose three of the social-psychological processes presented on pages xxiv-xxviii of The Handbook of Conflict Resolution. Consider how each of the processes that you selected relates to or affects the conflict that you selected.
Post a brief description of the conflict that you selected. Then briefly explain how each of the three social-psychological processes that you selected relates to or affects the conflict. Finally, explain at least one benefit and one cost of conflict in the situation.
