• What is intercultural communication (reading)?
• What is communication accommodation theory (CAT) (reading)?
• Definition of culture (lecture)?
• What does enculturation mean (lecture)?
• Definition of communication and the influences and principles thereof (i.e. irreversible, intentional/unintentional, etc.) (lecture).
• What does it mean to say that meanings are in people, not in words (lecture)?
• Definition of health communication (lecture)?
• Reasons to study intercultural communication (lecture)?
• What is patient-centered care (lecture)?
• Know the different components of the ecological model of health communication (lecture).
• What is the definition of intercultural communication flexibility/competence? What are the components (reading/lecture)?
• What is the difference between an ethnocentric and ethnorelative mindset (lecture)?
• What factors influence intercultural communication flexibility/competence (lecture)?
• What are the stages of the Staircase Model of intercultural flexibility/competence (lecture)?
• How can we be more flexible/competent communicators (lecture)?
• What are the different layers of the iceberg metaphor of culture and why are they important to consider in patient-provider relationships (video)?
• What is meant by cultural humility and why is it important in the healthcare setting (video)?
• What are beliefs, values, and attitudes (reading)?
• Know the descriptions of the following cultural value patterns/orientations from Hofstede and Hall (reading/lecture):
o individualism/collectivism
o uncertainty avoidance
o power distance
o masculine vs feminine
o high vs. low-context communication
• What is the ODIS method? Know the steps (lecture).
