-
QUESTION
Issues of Performance and Behavior
Discussion: Issues of Performance and Behavior
Assessing employees’ achievements and shortcomings—performance evaluation—can be a daunting task for managers and HR professionals. In addition to acknowledging and applauding achievements, performance evaluations force managers and HR professionals to confront employees about problems and issues. This requires a great deal of assertiveness, empathy, and tact but is ultimately very beneficial to the success of individual employees and organizations as a whole. Conducting performance assessments, communicating their results, and addressing problems and acknowledging successes helps employees meet expectations and take responsibility for self-improvement.
In this Discussion, you will examine three scenarios that will allow you to describe problems of performance and behavior. You also will assess the actions of the characters in the scenarios. Finally, you will formulate an HR strategy to address each case.
To prepare for this Discussion:
Review Chapter 9 of the Fallon and McConnell textbook. Focus on how performance appraisals are essential to the success and progress of employees within an organization.
Review Chapter 14 of the Fallon and McConnell textbook. Focus on the methods on handling employee problems of performance and problems of behavior.
Consider the following three cases:
Samuel Johnson subtly makes women feel uncomfortable when he moves around the office without overtly doing anything that would be considered sexual harassment. The behavior has increased in the last 3 weeks and has now carried over onto his female clients. This is affecting the work environment.
Christine Harrison wants to be taken seriously and is going a little too far to prove she is tough. Lately, she has been demeaning her coworkers. She attracts a lot of clients, but her tough exterior makes her less relatable. Other coworkers often need to calm her clients down.
Peter Fredrickson goes out to lunch and is consistently 5-10 minutes late getting back. He also only takes the preferred clients. He lets the newer coworkers deal with the lower profile clients.
The first letter of your last name will determine which case you will focus on for your initial post: B
Last name starts with A-I: Samuel Johnson
Last name starts with J-R: Christine Harrison
Last name starts with S-Z: Peter Fredrickson
By Day 4
Post a comprehensive response to the following:
Explain the behavior issues for your case.
Explain the performance issues related to your case.
Recommend an HR strategy to address the behavioral issues.
Recommend an HR strategy to address the performance issues.\
| Subject | Business | Pages | 4 | Style | APA |
|---|
Answer
Issues of Performance and Behaviour
Samuel Johnson has managed to make women feel uncomfortable in the office for some time, and the behaviour has worsened and carried over to his female clients. By subtly making women feel uncomfortable, Johnson interferes with their focus at work and the overall performance of the organization. Since it is affecting the work environment, it is imperative that measures are taken to resolve the problem and improve performance.
Since the women are uncomfortable, they will be unwilling to accurately complete tasks that require them to work alongside Johnson. In addition, since the female clients are also feeling uncomfortable, it may be difficult to convince them to become loyal customers. Hence, Johnson needs to learn how to interact with the women in his environment in a more professional way to avoid making them feel uncomfortable.
A strategy to deal with the behaviour of Johnson should include a performance evaluation that highlights his weak areas (Na-Nan et al., 2020). Since it will be highlighted that he needs to change how he relates with the female employees and clients, steps will be taken to recommend the actions he should consider. For instance, he needs to be reminded that he should act more professional by not sitting at their desks and by addressing co-workers in an official manner (Park, 2020). This will prevent any misunderstandings that would lead the employees to feel comfortable.
To deal with performance issues, all employees need to be trained on the issue of sexual harassment so that they can differentiate between being friendly and being sexually harassed. They will be educated on how to carry out their duties so as to avoid breaking any laws set by the company that relate to sexual harassment.
References
|
Na-Nan, K., Kanthong, S., Joungtrakul, J., Smith, I.D. (2020). Mediating Effects of Job Satisfaction and Organizational Commitment between Problems with Performance Appraisal and Organizational Citizenship Behavior. J. Open Innov. Technol. Mark. Complex, 6, 64. Park, K.O. (2020). How CSV and CSR Affect Organizational Performance: A Productive Behavior Perspective. Int. J. Environ. Res. Public Health, 17, 2556. |