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Paper Details     
Unit 9: Leadership Challenges for the Future
Chapter 13 & 14; TEXT: Leadership for health Professionals second edition 2014, Ledlow and Coppola.

You are the president of a multi hospital system that is growing at a rapid pace. There are strains on resources, and pressures to find new ways to achieve an economic 

scale in operations. In a meeting with the staff, a suggestion was made to look overseas for two services the system normally did internally.

The first was to consider outsourcing the reading of radiological images to an India-based radiology company. They would have radiologists available 24/7, and the 

images can be sent to them digitally. There would be a 50% savings and would eliminate the need an on-call radiologist in the hospital. It would also call for a 

reduction in staff and a reduction in supply acquisition.

The second suggestion was to outsource medical records transcription to a Pakistani company. Voice transcriptions could be sent digitally in real time (as notes were 

dictated), at a cost of nine cents per line versus the current 22 cents per line that the hospital is paying with a local transcription company. The turnaround time 

was comparable. The negative aspect is that sometimes language differences could cause errors in transcribing. In addition, the decision to take business away from 

local companies would impact the local economy.

Weighing all the facts, what choices would you make? Keep in mind you want to move your organization forward, yet at the same time, you want to consider your working 

relationship with the present providers of these services. Defend your choices!

Describe your answer in detail, citing references in APA format where appropriate. Your Journal entry should be at least 500 words.




Subject Administration Pages 4 Style APA


Leadership for Future Challenges


            Considering the various changes taking place in our business environment due to information and technology enhancements, organizations need to be able to make changes every day so as to meet the needs of important stakeholders. Unfortunately, with the leadership views of today, many future leaders may not be prepared to deal with challenges that may face them. For example, a leader may be expected to make a decision on two options, both of which may have dire consequences on an organization (Coppola & Ledlow, 2014). This leader needs to be able to weigh options and come to a decision on which one of them will feature more benefits, with minimal consequences (Latham, 2014). This paper features an example of such a situation, and how I would manage it as a leader.

Weighing Options

            First, when considering outsourcing the reading of radiological images to an Indian based company and the outsourcing medical records transcriptions to a Pakistani company, the first option seems to better and more beneficial compared to the latter. The company has a lot to benefit from than it initially did if reading images are outsourced. This is because the hospital will be able to give patients feedback immediately due to the 24 hour availability of the radiologist, compared to the previous case which featured an on-call radiologist. The previous case results into a lot of time wastage, thus affecting the productivity of the hospital. The outsourcing of medical records transcriptions, on the other hand, would lead to more time wastage as the company would need to have a translator available, so as to deal with the issue of language barrier. Therefore, the company needs to save more time, instead of waste more of it (Coppola & Ledlow, 2014).

            Second, outsourcing the reading of radiological images will lead to the company saving 50% compared to a very minimal benefit of outsourcing medical record transcription. As a matter of fact, the last option may lead to extra costs due to the need of a translator, or even the possible transcription errors due to language barriers (Latham, 2014). The economic future of the organization depends on its ability to save as much as it can, and outsourcing radiological images to be read elsewhere present that opportunity that will make a change (Coppola & Ledlow, 2014). Third, the small difference in turnaround time of the Pakistani company is another reason why this option is not the best to go with. The company needs to be able to make a difference with the option it chooses.

Managing Relationships with Stakeholders

            This organization will have to deal with its partners in a reasonable way so as to ensure they understand why some decisions have to be made. A good relationship does not entirely mean having to be their partners, as the company is presently struggling with an impending failure. Therefore, the partners will be approached face to face so as to explain to them the present situation facing the company. They need to be assured that the company is only taking the said step so as to enable it survive by minimizing costs and saving on resources such as time and money (Latham, 2014).


            A leader needs to be able to make tough decisions in favor of the organization. This is because the survival of the organization always depends on the decisions made by the people within it. The leader needs to act by example and show employees a way forward. In this case, both options could have been administered, but the company had to go for one that would serve it best.



Coppola, G., & Ledlow, N. (2014). Leadership for Health Professionals, 2nd Edition.

Latham, J. R. (2014). Leadership for Quality and Innovation: Challenges, Theories, and a Framework for Future Research. Quality Management Journal, 21(1), 11-15.






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