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QUESTION

 Leading Effective Teams. Managing People to Perform    

Soda Can Company is opening up a new store location in sixty days. As Executive Director of Stores, you have to put together a strong team quickly.
You hired Jim Beam to be the Store Manager based on his previous experience and track record with other competitors. You have a new site to open up, and your goal is to start producing as quickly as possible. You had a slight feeling that he was a little full of himself, but you associated it with self-confidence, which you needed this new manager to have since you would not have a lot of time to invest in this location.

Julie Stevens has been one of your top production specialists for two years. You assigned her to Jim and the new store without hesitation. Her proven track record and existing knowledge of the product line would be actively used to get this new store performing within weeks.

You have also taken great steps to recruit other internal employees who have strong performance records. Two or three are new to the company and not so experienced, but their eager attitude and desire to learn and get better will serve them well in this new location.

It has been three weeks since the new store opened and early performance statistics are meeting expectations. It looks like the team is working together well. However, you have had numerous phone calls from Julie Stevens complaining about Jim Beam’s management approach. Among her complaints are comments like, “He exaggerates and tries to bully staff,” or “He does not understand the product line and belittles anyone who asks questions.” Yet he also makes personal statements as if trying to be nice but it seems like he ends up angering people instead. Such as, “Come to my house to watch the big game. I have a brand new 50 inch high definition TV.” Or, “I only shop at designer stores, don’t you?” Even a few of the newer employees have made cautious attempts to ask if Jim’s style is the norm for the Soda Can Company. Questions such as, “Is it acceptable for managers yell in staff meetings?” or “Is it company policy to get defensive when asked questions?” have been coming up frequently.

You are sitting at lunch with your boss, Elizabeth Zone. She has just asked you casually about the new store opening – “How is the new location doing?” You are struggling with how you are going to approach Jim and confront him on his performance so far. You are concerned about the team overall, but you are hesitant to jump in and make changes so early. Could it be possible that Jim will settle down in a few weeks? Could this all just be pressure from the new store opening and working with a new team? Maybe they just need a few more weeks to get to know each other and find their own ways to work well?

Answer the following questions:

Elizabeth is waiting for your response. What do you say?
Elizabeth has years of experience and has offered objective perspectives in the past, and she supports employee development while maintaining good performance on the job. You decide to share your concern about Jim’s early leadership style with her. What do you say?
What are you going to track closely with the new team?
How might you approach Jim about the team’s performance?
What might you say to Julie? To the new employees?

Managing People to Perform
Axis Inc. has instituted new “flexible” guidelines around appropriate attire, including piercings and tattoos. Along with all her colleagues, Rebecca Que, an Assistant Manager at Axis, received a printed copy of the new standards – and they’re still sitting in the envelope, unread. Included in this piece were a list of resources for her to contact if she had any questions or concerns – and a list of consequences for non-compliance.

Rebecca thinks that these new standards are only for those in Denver at the corporate office. She thinks that for people “out in the world” at the stores, style and personal branding are important to the Axis Inc. experience, and her Store Manager seems to agree. Over the weekend, she’s going to get another piercing in her nose, and she is thinking of getting a bold new tattoo on her forearm.

Answer the following questions:

As the District Manager, list how you would manage Rebecca’s performance with the new guidelines using the ACHIEVE model.

 

 

 

Subject Management Pages 4 Style APA

Answer

Leading Effective Teams

            On the matter of the performance of the new location, I would say that the store is performing effectively within the newly established destination. This is based on the fact that the store’s performance statistics are positively suggesting that the business is meeting its expectations. Moreover, the team working within the new destination is working effectively together. Despite this, I will still inform Elizabeth about the undesirable leadership style implemented by Jim.

            I will inform Elizabeth that Jim is implementing an authoritarian form of leadership. This is a type of leadership style whereby the person in the position solely focuses on himself. Kanwal, Rab, and Kashif (2019) state that an authoritarian form of leadership is a style featured by a personal form of control over all the decisions made by the team. The leaders who rely on this form of leadership will rarely take input from the subordinates to generate a decision. I will inform Elizabeth of the fact that I am concerned about Jim’s leadership style since it is negatively affecting the members of the workforce. For instance, I will indicate that the staff members are likely to rebel if Jim continues to rely on this form of leadership. Arguably, some of the staff members have already raised their concerns about the authoritarian form of leadership implemented by Jim when they perceive him as bossy and controlling. This is a detrimental form of leadership as some people may be resentful when they are told about what to do since it eliminates their personal control over the situation (Kanwal, Rab & Kashif, 2019). Additionally, I will also inform Elizabeth that I am worried about Jim’s style of leadership since it cuts down on the amount of group input. In most cases, the staff members will be discouraged from providing their input out of the fear of being demeaned. This situation will further affect the performance of the members of the workforce after negatively affecting their motivation.

            When working with the new team, I will closely track the team’s performance and motivation. Having an understanding of the factors which motivate the members of the workforce is regarded as a fundamental factor that drives the success of the firm in its new destination. According to Eti-Tofinga, Douglas, and Singh (2017), having an effective understanding of employee motivation is will provide an insight into the factors which drive the commitment and the energy of the company workers. Providing employee motivation with a priority is an effective factor since it will offer information about how employee enthusiasm can be improved to enhance their productivity and the level of output as well as the actions which should be undertaken for the business to meet its goals (Eti-Tofinga, Douglas & Singh, 2017). Looking at the team’s performance is also an effective consideration in this case. The performance of individual team members will present an overview of the firm’s performance and identify if it is effectively performing as anticipated to meet the set goals and objectives in the market. A decline in the performance of the team members will also illustrate if the business must invest in training and development as a means of enhancing the performance of the members of the workforce (Uusi-Kakkuri, Brandt & Kultalahti, 2016).

            I would approach Jim about team performance through a one-on-one meeting. In this case, I will communicate with the leader to understand factors such as how he delegates responsibilities in the workplace, communicates effectively with the staff, and his knowledge of the strengths and weakness of the members of the workforce. In this case, I would offer my advice on the factors which require change for effective performance of the staff members, including a preferable change in the form of leadership offered.

            I will inform Julie that the staff members, including Jim, should undergo an employee training and development session to ensure that they effectively understand what is required of them for desirable team performance. I will communicate a message to the new employees that teamwork is important towards a desirable workplace performance. However, I will ensure that they understand that having a positive mindset in the workplace is also important for effective performance.

Managing People to Perform

            Through the implementation of the achieve model, it is clear that Rebecca has the ability to complete the task about the implementation of the new standard since she has experience in leadership. On the clarity aspect, it can be derived that Rebecca fails to understand what the job requires as she goes against the newly drafted standards. On the help element, it can be derived that the firm has offered requisite resources to support the managers in establishing where the problem exists (Sulistiowati, 2020). This explains the implementation of the new standards as  a means of addressing the problem. The incentive factor outlines the rewards offered to the people for desirable performance. It is evident that Rebecca fails to unveil the incentives required to motivate the people to abide by the set conditions within the new standard. On the evaluation aspect, it is clear that the factors which contribute towards the positive or negative performance will be recorded. The validity element suggests that the new standards about the piercing and the tattoos made are appropriate since they have been documented by the top management. The environmental aspect of the model shows that environmental factors influence individual performance (Sulistiowati, 2020). For instance, lack of clarity about the implementation of the standards made it difficult for Rebecca to understand the areas where the newly devised standards were to be implemented.

 

 

 

 

 

 

 

 

 

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References

 

Eti-Tofinga, B., Douglas, H., & Singh, G. (2017). Influence of evolving culture on leadership: A study of Fijian cooperatives. European Business Review, 29(5), 534-550. doi:http://dx.doi.org/10.1108/EBR-10-2015-0122

Kanwal, I., Rab, N. L., & Kashif, M. (2019). Leadership styles and workplace ostracism among frontline employees: MRN. Management Research Review, 42(8), 991-1013. doi:http://dx.doi.org/10.1108/MRR-08-2018-0320

Sulistiowati, N. (2020). ACHIEVE Model on Research and Publication Performance, Global J. Bus. Soc. Sci. Review, 8(1), 22 – 29. DOI: 10.35609/gjbssr.2020.8.1(3)

Uusi-Kakkuri, P., Brandt, T., & Kultalahti, S. (2016). Transformational leadership in leading young innovators – a subordinate’s perspective. European Journal of Innovation Management, 19(4), 547-567. doi:http://dx.doi.org/10.1108/EJIM-12-2014-0118

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