Question 1. How can management specifically improve the stewarding process at the Phoenician? Using the information provided, created a flowchart illustrating the new process.
Question 2. What are the benefits that the POI program can bring to starwood? Can these benefits be extended to other processes and properties withing the starwood system?
Question 3. of the seven-mistake organization can make when managing processes, which one might starwood be most at risk of making ?why?