Reflective essay

Answer

Instruction as an internal process management competency has been experienced in the workplace during its implementation. Instruction as a competency relates to ability to train as well as instruct employees or other subordinates through providing them with information, which may include providing them with practices, procedures and others. This competency is crucial to the process of internal process management simply because it involves instructing employees on roles as well as expectations. This may also include inevitable changes that arise during internal process implementation. Nonetheless, the top-level management has been observed producing catalogues detailing instructions and information on expectations and roles for their employees. This also includes procedures as well as practices that employees are required to follow (Local Government Association of South Australia, 2003/2004). They have been found to be busy explaining to the employees practices that will lead to increased productivity including observing time used to complete a particular task or process. This competency has also been observed being used by upper level managers to write down procedures that will lead to increased effectiveness among members. This includes top- level managers writing down separate procedures that employees have to follow. The expectation is that provision of clear procedures, as part of instructions will enable employees to avoid redundant activities as well as processes or overlap of activities, which may cause conflicts. In addition, the top- level managers were observed providing written down instructions to oversee that members observe ethical dimensions. As an example, the competency was revealed as the top-level management issues procedures on what to do when faced with ethical dilemmas including watching fellow employees sneak out products.
As well, the middle managers have been busy training the employees placed under them on how to operate various equipments including information technology systems. This included the middle-level managers taking matters into their hands and becoming actively involved in operating the equipments. The competency involving instruction has been observed as these managers provide information to employees while transferring their hands on knowledge as well as demonstrating skills. This is crucial to implementation process because it ensures that instructions are also accompanied by necessary support in which areas that are confusing or unclear can be explained through managers giving first- hand information (Commonwealth of Australia, 2012). In essence, middle- level managers are involved in exercising instruction competency as part of the internal process management via first-hand transfer of knowledge as well as information. They train the members on handling operational equipment, which come in handy in eliminating challenges that are likely to arise during the course of their work. It must be pointed out that manuals or procedures given by the top- level management as part of instruction competency may not be clear to employees, and thus middle-level intervention by offering first-hand information on operating the equipments is critical. As part of their internal process management competencies they train workers under them not only through offering useful information to employees, but also doing it in the environment such information is to be used. As such, the middle level managers exercise this competency by observing employees engage in the roles designated to them and issuing pertinent information to enable them overcome complexities and thus promote effectiveness. Altogether, this internal process management competency was experienced in the workplace as top-level as well as middle –level managers undertook their roles.