The unit where you work has had several complaints regarding communication between the staff and clients. You have been selected as a committee member to create an educational tool identifying potential areas of improvement. The education tool should include a scenario of a nurse-client exchange that includes both verbal and nonverbal communication and provide the following:
• Identify examples of therapeutic and non-therapeutic communication techniques and therapeutic and non-therapeutic responses from the nurse used within the scenario.
• Explain how communication techniques demonstrated in scenario will contribute to a safe and therapeutic environment.
• Identify how non-verbal communication plays a role in communication.
