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Technical skills training is not permitted. Unconscious Bias Business Etiquette Emotional Intelligence Social Media Conduct Workplace Ethics Mindfulness Techniques Organizational Change For example, the outcome of your Needs Assessment determined a Customer Service Training Program will address the problem. You should complete all of the steps in the Final Project based on ultimately creating a Customer Service Training Program. Below are the questions that you should answer during your needs assessment: I. Needs Assessment Why is the training needed? Business need? (Will the benefit of the training outweigh the cost of meeting the need?) To fill a performance/skill/knowledge gap? (Is training the most appropriate way to close the gap?) Historical review -Is this a new need?I f not, what was done in the past?What were the results? Should this training re​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​inforce or replace? Who needs the training, and when? How will the needs assessment data be gathered and processed? Will the company support the training? Why? Whose permission/approval will you need, and how do they define success? What resources will you need? How much will it cost? What equipment, personnel, tools, etc. will be needed to conduct the training? Where will it be conducted and for how many attendees Note

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